FREQUENTLY ASKED QUESTIONS

I sure do. It's a 30 day money back have always let my work speak for itself. Since starting my business in 2015 I have never had a client stop working with me due to dissatisfaction with the service offering.

My coaching and consulting clients will receive in invoice on the 10th of each month. Payments terms are 7 calendar days from date of invoice. For workshops and team off-sites, these will be invoiced within 24 hours of delivering the service.

The phrase I end all podcast episodes with is 'the best outcome is on the other side of a genuine conversation'. This is what I live by every day (although I'm far from perfect!). I also ask anybody I work with to live by it as well. What I mean is if there is anything that isn't working for you or you aren't sure about, it's always about having a genuine conversation first. When that happens, the right outcome will come out of it.

All coaching and consulting work is 100% with me directly. I do not use anybody else to run any part of my coaching or consulting business. My accountant does all my invoicing and she sends them out via email on the 10th of each month. The only time you would interact with her is if you don't pay your bills! I have a business partner, VA's and other contractors that are involved in various parts of my business - but none are directly involved in any aspect of coaching and consulting for my clients. 

My role is to coach and support you (and challenge you) with your development. Where appropriate, I can observe interviews and meetings to help with feedback (this is often through watching a Zoom or MS Team recording). The most common scenario is we role play any new approach (including an interview or meeting) as much as needed to help you feel confident moving forward.

My coaching system is a web-based platform called Upcoach. Everything we do is added/contained in that system (meetings, workshop documents, assessments, coaching session notes/summaries, habits, to-do's, etc). You have 24/7 access to this and lifetime access after working with me for 12 months. The cost to run this system is fully covered by me - even if we stop working together after 12 months. You are also free to email me anytime or call my mobile between normal business hours (or if arranged prior outside of business hours). There is no limit to calls or emails. My sole purpose is to provide the support you need, when you need it.

My PEOPLE system definitely includes relationships and connection (which effective networking is based on). Influence is also one of the puzzle pieces in this. I am involved in running a large networking community on the Central Coast (called LinkedInLocal Central Coast - https://linklocalcentralcoast.com.au/). I have also been engaged by Business Chambers to facilitate networking events. I am known for my network building and ability to connect and develop trusted business relationships and to facilitate these as well. To share one example, I introduced two business owners at one of our events and that relationship developing brought about a $1 million per year national agreement between the two businesses.    

 Over the years I have found that anywhere between 6-8 weekly coaching or consulting clients to be the ideal number. This gives me the space to prioritise their needs, run 1-2 day quarterly off-sites for them where leadership teams are in place, run workshops as needed for this client group, and any other bespoke requests I get to run workshops for past coaching clients (or one-off scenarios). It also ensures I leave space for podcasting, YouTube channel and growing my digital product suite in order to help more leaders and business owners.